Name: Sharon Brooks
Role at IntegraMed: Attain IVF Customer Care Supervisor
Work background: I have over 15 years experience in the area of Customer Care Management and Development. I truly enjoy helping people. I also bring to my work here at Attain my own personal experience with infertility.
Most memorable work moment (s) at IntegraMed: Having an Attain enrollee say, you have heart when everyone else is pure business. I’ve also been called a human angel to a customer who otherwise felt hopeless in her situation.
Personal Interests: Cooking great food, great friends and vacationing in the Caribbean! Most important, my family, which includes our Golden Retreiver Lucy.
Personal background: I’m from Chicago and was raised in a home where family and friends never seemed to get past the kitchen as there was always food and great conversation. Maybe that’s why I’m such the chatterbox!
My point of view: There is always hope. I so often hear the frustration in the voices of our callers and just want them to know that our Attain Programs can help. And if we can’t, I will offer options that have been suggested to me by other callers. I will be speaking about the benefits of the Attain Program in my upcoming blogs and hope that by sharing this information, I am able to help bring your hopes of building a family to reality!